Frequently Asked Questions
Zend Coffee is a small-batch, premium coffee company. At Zend, we import our high-quality coffee beans directly from Colombia, Brazil, Mexico, Indonesia, and Tanzania. Then, we personally blend and roast every one of our exclusive coffee roasts. Alongside that, we offer three functional supplement blends for your personal needs to infuse into any of our coffees and ship them directly to your doorstep.
We do not add any flavor to our coffee, however there is less than 1% all natural masker in our Beauty supplement blend with the purpose of balancing texture, color, and flavor.
Each bag of coffee is 12oz in a 16oz bag, 12oz will yield around 30 cups of coffee
The thing to keep in mind when storing coffee is humidity. Keep coffee away from humidity until it is brewed. Storing it in a dark, airtight container at room temperature will keep your ground coffee fresh for up to 4 weeks. An airtight container will keep whole beans fresh for longer than a month.
Please refer to our chart below for our recommended brewing instructions
We will send the tracking information to the email address associated with your order once the item has shipped. You can also track your order in your accounts page.
When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.
We ship all around the world, Please contact customer service at support@zendcoffee.com for more information.
Since the turnaround time on packages is so fast, changing or canceling an order after it’s been placed can be tricky. We recommend emailing (support@zendcoffee.com) or calling us (+1 888-806-3263) IMMEDIATELY if there is an issue with your order. Your email should include CANCEL/CHANGE ORDER #_____ in the subject line. Our customer service team is available for immediate order changes Monday through Saturday from 9 AM to 5 PM EST. We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out.
Apparel and gear can be returned up to 30 days from the date of purchase for in-store credit, a refund, or a replacement. If there is physical damage to the package or you feel it is unsafe to consume, bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value). Coffee, at this time, cannot be returned for credit or refund. If you require further assistance, please email support@zendcoffee.com.
If you would like to edit your subscription, the easiest thing to do is login into your account at the top of our website, there you will find all of your current subscriptions which you can edit.
Want to update the amount of coffee you receive in each shipment? You can easily make this update by logging into your account > accessing your portal > and then changing your bag quantity.
Yes, we are happy to work with your preferred schedule! You can log in to your online account portal and click "Change" in the Shipment frequency section. You can also email us directly at support@zendcoffee.com.
We accept Visa, MasterCard, American Express, Discover, Diners Club debit and credit cards, PayPal, Apple Pay, Google Pay, Meta Pay and Amazon Payments.
Buy Now, Pay Later! For orders between $50 USD to $3,000.00 USD, you can split your purchase into four bi-weekly, interest-free installment payments.
There are no additional charges, interest rates, or late fees for this option, and your credit score isn't affected.
We only use the safest payment processing services on the internet. If you have any security questions or concerns, please review our payment processors' security measures: PayPal.com or Shopify Payments.
On the last page, before you click "Complete my purchase," there will be a box where you can enter your discount code. Once you have entered the code, click "Apply." Your total amount will be updated to reflect the discount.
Gift cards can be used to pay for any first subscription payment, however gift cards are not able to be used on recurring subscription payments.
Coffee delivered to your door means you’ll always have a full cup when you want it, never having to worry about running low when you want to get your day started. Ready to try a stress-free subscription?
